Gunn Collision: Collision Industry Terminology

ASE – Automotive Service Excellence
An organization which provides a testing program and certification for estimators and technicians in the automotive industry. ASE is recognized nationally as a standard in the industry and certification is required by major insurance companies.

I-CAR – Inter-conference on Auto Collision Repair
An organization which offers a training and certification program for collision repair industry technicians and facilities. I-CAR is recognized nationally as a standard in the industry and certification is required by major insurance companies.

Labor Hours
The number of hours spent on repairs are called "labor hours." Estimates and invoices do not represent labor hours as consecutive clock hours. For example, a repair requiring only 7 hours of labor could take 3 days or more to complete, due to drying or "curing" time or other factors. Also, labor hours do not include an allowance for unforeseen delays, such as inclement weather, insurance supplements or parts delays.

OEM – Original Equipment by Manufacturer
Authorized, new replacement parts that are made by the manufacturer.

LKQ – Like Kind Quality
Also know as salvage parts, LKQs are quality, used replacement parts and are sometimes specified by insurance companies.

QRP – Quality Recycled Parts
QRPs are quality replacement parts which are recycled OEM parts and are sometimes specified by insurance companies.

After Market Parts
New, non-OEM replacement parts which are sometimes specified by insurance companies.

Collision Locations Warranty Statement Repair Process Customer Rights What To Do If You Have An Accident

Gunn Auto Group of San Antonio provides sales and service for Honda, Chevrolet (Chevy), Nissan, Infiniti, Acura, Buick, Pontiac, and GMC new and used automobiles. You can quickly Search the inventory of new and used cars from all six Gunn dealerships. Or schedule an appointment for service and maintenance from one of our factory certified service centers.