Gunn Collision: The Collision Repair Process

ESTIMATE- A written assessment of vehicle damage which includes an estimated repair time and an appraisal of the cost of repairs. The original estimate does not include an appraisal of hidden damage (see Re-inspections, below) which may require supplements from insurance company responsible for payment of repair. Weekends and holidays are not included in estimated repair time.

Process in Detail

1. Estimate Prepared
2. Insurance Negotiations Completed
3. Owner Authorizes Repairs
4. Repairs Scheduled
5. Parts Ordered
6. Parts Received
7. Owner Updated and Advised
8. Vehicle Disassembled. Re-Inspected for Hidden Damage
9. Supplement Estimate Written if Required
10. Supplement Estimate Approved
11. Additional Parts Ordered
12. Customer Advised and Updated
13. Structural and Body Repairs Performed
14. Vehicle Aligned on Unibody Repair Equipment
15. Required Body Panels Repaired and/or Installed
16. Priming, Sealing and Corrosion Protection
17. Mech/Align/AC, Suspension All Checked-Tested
18. All Work Inspected, Tested Ready for Painting
19. Customer Updated of Paint Schedule
20. Vehicle Pressure Washed/Chemically Cleaned & Prepared
21. Vehicle Prepped, Primed, Blocked & Sealed
22. Vehicle Taped, Bagged, Readied for Spray Booth. All Chrome Door Handles, Bumper Covers, Stripes, Etc. are Removed From the Vehicle to Assure the Paint Job is Completed Up to Factory Specifications.
23. Vehicle Refinished to Factory Specs with Dupont Paint Products.
24. Reassembly
25. Detail/Make Ready Stripes/Trim Pre-Inspection/Testing
26. Final Quality Inspection Drive
27. Customer Notified
28. Delivery

This outlines the general repair process. Not all procedures may be necessary to repair all vehicles. Please consult your Estimator for the specific repair process for your vehicle. Quality repair can be time-consuming. Occasional circumstances beyond our control, such as unfavorable weather, unavailable parts, or insurance re-inspections may cause delays in repair. If any delay should arise, you will be notified by telephone and updated on the status of your repair.

For a glossary of terms that may appear on your estimate - click here

Collision Locations Warranty Statement Repair Process Customer Rights What To Do If You Have An Accident

Gunn Auto Group of San Antonio provides sales and service for Honda, Chevrolet (Chevy), Nissan, Infiniti, Acura, Buick, Pontiac, and GMG new and used automobiles. You can quickly Search the inventory of new and used cars from all six Gunn dealerships. Or schedule an appointment for service and maintenance from one of our factory certified service centers.