San Antonio, TX Acura, Buick, Chevrolet, GMC, Honda, Infiniti, Nissan Dealership Privacy Statement

GUNN WEBSITE PRIVACY POLICY

 

Effective Date: 06/01/2012

 

The Gunn Automotive Group, including Gunn Auto, Gunn Acura, Gunn Buick-GMC, Gunn Chevrolet, Gunn Honda, Gunn Infiniti, Gunn Nissan, Gunn Fleet, Gunn Collision Centers and Geared-Up (“Gunn”, “Gunn Automotive”) is committed to protecting your online privacy.   This Privacy Policy applies to Gunn websites and governs data collection, usage and security.  By using one of these Gunn websites, you consent to the data practices described in this statement.

 

Gunn Automotive Group has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information.  TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at ecommerce@gunnauto.com. If you are not satisfied with our response you can contact TRUSTe here. The TRUSTe program covers only information that is collected through this Web site.

 

Information Collection and Use

The types of personal information Gunn collects and shares will depend on how you use our website.  In connection with your transaction or request for information, Gunn may acquire information about you as described in this notice, which we handle as stated in this notice.

You can visit Gunn’s website to find our One Simple Price, our inventory, read information, or use our online tools (calculators, etc.) without telling us who you are and without revealing any personal information.  The information we collect and store during this type of website visit can include:  your IP address, browser type, domain names, access times and referring website addresses. We use third party tracking-utility partners to gather this information automatically and store it in log files.  Gunn uses this information for the operation of the service, to maintain quality of the service and to provide general statistics regarding the use of the Gunn Automotive website.

There are instances where Gunn requests personally identifiable information to provide you a service or correspondence.  We may collect non-public, personal information about you from:

 

Information we receive from you on applications, email or other forms, such as your name, address, phone number, email address, age and credit information, including your Social Security Number and information about your income.

 

Information we receive from a consumer reporting agency or other outside source such as account balances, payment history, credit history and credit scores.

 

If you choose to apply for a job with Gunn we will collect information such as your name, email address, phone number and resume. We will only use this information for the purposes of reviewing your application for a position. We will only retain the information you submit for six months.

 

When you send email, submit a form or send other communications using the Gunn website, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

 

The Gunn Websites include links to other web sites whose privacy practices may differ from those of Gunn.  If you submit personal information to any of those sites, your information is governed by their privacy statements.  We encourage you to carefully read the privacy statement of any web site you visit.  Gunn is not responsible for the privacy statements or other content on web sites outside of the Gunn family of web sites.

Information Sharing and Disclosure

Gunn Automotive collects and uses your personal information to operate the Gunn website and deliver the services you have requested.  Gunn does not sell, rent or lease its customer lists to third parties.  We do not disclose, nor do we reserve the right to disclose, any non-public personal information about our consumers, customers, or former customers to anyone, except as permitted by law or in the ways outlined in this privacy policy. We do not sell your personal information to third parties. We may disclose non-public personal information about you, as a consumer, customer or former customer, to non-affiliated third parties such as banks, credit unions and other financial institutions, automotive manufacturers or others that maintain and safeguard our information in order to process the services and products you have requested, as permitted by law. 

 

Gunn keeps track of the websites and pages our customers visit within the Gunn website in order to determine what Gunn services are the most popular.  This data is used to deliver customized content and advertising to customers whose behavior indicates that they are interested in a particular subject area.

 

Gunn Automotive uses your personally identifiable information to share information with our affiliates (other companies with the Gunn name) for their everyday business purposes about your transactions and experiences.

 

Gunn may share data with trusted service providers to help us perform statistical analysis, send you email or postal mail, provide customer support, including through the use of live-chat software, collect and display customer testimonials and reviews, or arrange for deliveries.  All such third parties are prohibited from using your personal information except to provide these services to Gunn, and they are required to maintain the confidentiality of your information.

 

Gunn will disclose your personal information without notice only if required to do so by law to respond to court orders, legal investigations or report to credit bureaus; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, and to any other third party with your consent to do so.

 

If Gunn is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Communications From the Site

 

We may send you strictly service-related announcements on rare occasions when it is necessary to do so. Generally, you may not opt-out of these communications, which are not promotional in nature. 

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/deactivate it by emailing our Customer Support at ecommerce@gunnauto.com.

 

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Social Media Features and Widgets

 

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our site.  These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly.  Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site.  Your interactions with these features are governed by the privacy pbolicy of the company providing it.

Testimonials

We use a third party service provider to post customer testimonials on our web site which may contain personally identifiable information. The customer's consent is obtained via email prior to posting their testimonial. If you would like to request the removal of your testimonial you may follow the instructions you received upon consenting to have your testimonial posted.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site or products, we will ask you for your friend’s name and email address or mobile number. We will automatically send your friend a one-time email inviting him or her to visit the site or text message with information of your choosing. Gunn does not store this information beyond the sole purpose of sending this one time email or text message.  

Framing

Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to Gunn Automotive.

Information Security

Gunn Automotive secures our personal information from unauthorized access, use or disclosure. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. Gunn secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  When personal information is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol

 

Use of Cookies

A cookie is a text file that is placed on your hard disk by a Web page server.  Cookies cannot be used to run programs or deliver viruses to your computer.  Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. 

 

We do link the information we store in cookies to any personally identifiable information you submit while on our site. 

 

We use both session ID cookies and persistent cookies.  We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once.  Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

 

The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy statement.  We do not have access or control over these cookies.  Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site.

 

You have the ability to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify our browser setting to decline cookies if you prefer.  If you choose to decline cookies, you may not be able to fully experience the interactive features of the Gunn website services or websites you visit.

 

 

 

Clear Gifs

 

Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customers’ personally identifiable information.

 

Changes to this Website Privacy Policy

Gunn Automotive will occasionally update this Website Privacy Policy. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. A revised Privacy Policy will only apply to data collected subsequent to its effective date.  We encourage you to periodically review this Policy for changes.

 

Contact Us

 

If you have any questions or suggestions regarding our privacy policy, please contact us at: ecommerce@gunnauto.com or via postal mail at 227 Broadway, San Antonio, TX  78205

72809|2976

Why Buy from Gunn?

At Gunn we believe treating customer right is the most important part of our business and our goal is to give you a simply better way to purchase and service your automobile.

We give everyone the same, low price in writing, and our sales professionals are paid a salary, not a commission. All of our new and used vehicles include a 48-hour "No Questions Asked" return policy (see dealer for details), and many of our used vehicles come with roadside assistance and a 3-month/3,000 mile limited warranty that covers brakes, electrical, powertrain and air conditioning.

Our One Simple Price® applies to the value of your trade-in as well. We give you a fair market price in writing to purchase your old vehicle andwe will honor this price even if you choose not to purchase your next auto from us.

And just like our no-hassle pricing on the sale of a vehicle, we also provide fair, competitive pricing in our service departments. Our service technicians are factory certified, fully trained and experienced to service your vehicle and give you many years of driving pleasure.

So why haggle over prices, get surprised by added cost and variable trade-in values and deal with questionable parts when at the Gunn Automotive Group's seven dealerships we make it simply better.

Visit a Gunn Car Dealership near you to find out more.